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Customer Service

Goglides Delivery and Returns

We hope you love shopping with Goglides. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. The estimated delivery time assumes orders are placed before 12:00 noon (GMT+0545). Orders you place with Goglides late on Friday or Saturday will not be processed until Sunday. Charges may be added to orders with Priority, and Overnight shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses outside Kathmandu Valley should add NPR.500.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (GMT+0545).

Shipping and Delivery
Merchandise total * STANDARD
5—7 day shipping **
2—3 day shipping **
Next business day **
Up to NPR.1,000 NPR65 NPR100 NPR200
NPR1,000.01—10,000.00 NPR200 NPR250 NPR300
NPR10,000.01—100,000.00 NPR0 NPR0 NPR500
Over NPR100,000.00 NPR0 NPR0 NPR500

*before tax and additional charges
**after processing if ordered by 12:00 noon GMT+0545

Returns and Replacements

We want you to be completely happy with your Goglides order. If you are unsatisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless faulty. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Gifts

When returning a gift, a Goglides Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Goglides store, and online. 

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Goglides order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 2 to 5 days for Goglidesto to process your return.